Umoren, A. O, and E.R Enang. “A COMPARATIVE ANALYSIS OF CUSTOMER SATISFACTION AND COMPLAINTS MANAGEMENT IN NIGERIAN TELECOMS”. Journal of Allied Research in Management and Entrepreneurship (JARME) 13, no. 4 (April 30, 2022): 14–27. Accessed June 17, 2025. https://zapjournals.com/Journals/index.php/jarme/article/view/603.