A COMPARATIVE ANALYSIS OF CUSTOMER SATISFACTION AND COMPLAINTS MANAGEMENT IN NIGERIAN TELECOMS

Abstract

The increasing complexity of business transactions and the globalization of financial markets have necessitated the need for a common standard in financial reporting. The need for a uniform set of globally accepted accounting standards has led to the development of International Financial Reporting Standards (IFRS). IFRS has been adopted by Nigeria, with leading private sector companies implementing it in 2010 and it becoming official in 2012. The adoption of IFRS is expected to reduce earnings variability, improve accounting quality, and lower costs of equity and debt financing, resulting in lower agency costs. The adoption of IFRS can impact financial reporting, and specifically with respect to deferred tax assets and corporate performance. Corporate profitability is a highly effective tool to evaluate a company's growth, and the adoption of IFRS can increase profits. The adoption of IFRS can improve the value relevance of financial statements and financial reporting. Though the impact of IFRS adoption is not evenly distributed across all bilateral relations due to certain systematic challenges, the pre-adoption conformity of national GAAP to IFRS determines the significance of IFRS adoption. This paper examines the effect of IFRS adoption on corporate profitability and taxation in Nigeria and Ghana.