UNDERSTANDING JOB SATISFACTION AMONG GREEK CUSTOMS OFFICERS: A TOOL FOR PUBLIC SECTOR EXECUTIVES

Abstract

Employee job satisfaction is a critical area of research interest due to its impact on work-related behavior and organizational financial performance. With the significant changes in working conditions, such as increased labor demands, economic crises, unemployment rates, declining wages, and technological advancements, it becomes crucial to measure job satisfaction levels accurately. This study aims to develop a methodological tool to assess job satisfaction among public sector executives, specifically focusing on Greek Customs Officers, and draw meaningful conclusions. By investigating the relationships, connections, and hidden parameters that influence employee psychology, this research seeks to understand the degree and effects of job satisfaction, considering the unique characteristics of the Greek public sector.

The customs officials of the Independent Public Revenue Authority in Greece face numerous challenges due to imposed changes in the state and increasing revenue targets, resulting in significant pressure. This study includes a sample of 679 participants from various Greek Customs Units, including remote locations, making the findings both theoretically significant and statistically significant in practice. The research demonstrates that activating intrinsic incentives through structural and attitudinal changes can enhance employee job satisfaction without incurring additional costs, leading to positive correlations in all relevant areas. The study encompasses various aspects, including research methodology, questionnaire development, and coding, distribution, and data collection. The empirical results, participant profiles, factor analysis outcomes, and Pearson correlation analysis are presented. The research also includes the results of the Factor analysis and Cronbach's alpha reliability test. Finally, the study concludes with key findings, limitations, and suggestions for future research. This research adds to the existing literature by shedding light on the job satisfaction of public servants, specifically focusing on the Customs Service, which serves as a vital revenue source for the state budget. The study aims to fill the bibliographic gap in understanding the perspectives of customs executives, providing valuable insights during times of crisis, such as economic downturns and the COVID-19 pandemic.