JOB DEMANDS-JOB RESOURCES AND ORGANIZATIONAL TRUST: MEDIATION ROLE OF EMPLOYEE ENGAGEMENT, PSYCHOLOGICAL WELL-BEING, AND TRANSFORMATIONAL LEADERSHIP

Abstract

This study aims to determine the relationship of job demands and job resources with organizational trust through employee engagement, psychological well-being, and transformational leadership. This study involved 235 participants from Dr. Moewardi Regional Public Hospital and Universitas Sebelas Maret Hospital in Surakarta, uses a quantitative approach with convenience sampling technique by considering the risk level of being exposed to COVID-19. Data is collected by an online survey using google form questionnaire. Using SEM PLS analysis, this study finds that job demands has a significant and negative relationship with employee engagement and psychological well-being. Job resources has a significant and positive relationship with employee engagement and psychological well-being. Employee engagement has a significant and positive relationship with organizational trust. There are mediating effects of psychological well-being and transformational leadership on the relationship of employee engagement and organizational trust. Future studies are recommended to add moderating variables such as age, gender, and working period so that the research expected to reveal a more in-depth aspects of organizational trust in a comprehensive manner.