PERFORMANCE APPRAISAL AND EMPLOYEES’ PRODUCTIVITY IN NIGERIA: A STUDY OF TELECOMUNICATION INDUSTRY PLC IN AWKA, ANAMBRA STATE
Abstract
This study analyzed the influence of performance appraisal on employee’s productivity in Nigeria telecommunication industry (MTN) in Awka, Anambra, Nigeria. A descriptive research survey design was adopted for this research. The total population size for this study was 63 while total enumeration method was used to derive the sample taking into cognizance the manageable size of the population. Data were generated using questionnaires administered to the respondents. The data collected was analyzed with the help of descriptive statistics and Pearson correlated coefficient was used to test the hypothesis. The findings revealed that there is a significant relationship between performance appraisal and employee’s productivity in MTN Telecommunication Company, Awka. However, this study recommended among others that telecommunication management should continuously monitor and ensure that prevailing performance appraisal system and ethical conduct and beaviour of the organization is an enabler that supports employee productivity and feedback receptivity relevant for organizational success
Keywords:
Performance appraisal, Employee’s productivity and MTNDownloads
Published
DOI:
https://doi.org/10.5281/zenodo.11658331Issue
Section
How to Cite
License
Copyright (c) 2024 Onwuchekwa Juliet Anuri , Chizoba Bonaventure Okolocha

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Aguinis, H. (2009). Performance management. Upper Saddle River, NJ: Pearson Prentice Hall.
Amaeshi, U. F., Ugwu, K. E., & Duru, N. (2021). Productivity enhancement and organizational performance: A strategic imperative. Journal of Management and Strategy, 12(2), 1-15. https://doi.org/10.5430/jms.v12n2p1
Anso, H. S. (2014). The impact of performance appraisal on employee performance: A case study of First Bank of Nigeria Plc (Master's thesis). University of East London.
Arwa, H. R., Zaid, A. A., & Monira, A. M. (2019). The impact of performance appraisal on employee performance in banks operating in the south of Jordan. International Journal of Human Resource Studies, 9(4), 77-94. https://doi.org/10.5296/ijhrs.v9i4.15057
Bekele, T., Tadesse, & Demissie, T. (2014). Performance appraisal and employee performance: A case of Commercial Bank of Ethiopia. International Journal of Human Resource Studies, 4(2), 1-23. https://doi.org/10.5296/ijhrs.v4i2.5181
Boswell, W. R., & Boudreau, J. W. (2000). Employee satisfaction with performance appraisals and appraisers: The role of perceived appraisal use. Human Resource Development Quarterly, 11(3), 283-299. https://doi.org/10.1002/1532-1096(200023)11:3<283::AID-HRDQ7>3.0.CO;2-Y
Crano, W. D., & Prislin, R. (2016). Attitudes and attitude change. New York: Psychology Press.
Cummings, M. W. (1972). Theory and practice. London: William Heinemann Ltd.
Daonis, L. E. (2012). Performance appraisal system: Its implication to employee performance. International Journal of Economics & Management Science, 2(3), 55-62.
DeNisi, A. S., & Kluger, A. N. (2000). Feedback effectiveness: Can 360-degree appraisals be improved? Academy of Management Executive, 14(1), 129-139. https://doi.org/10.5465/AME.2000.2909847
DeNisi, A. S., & Pritchard, R. D. (2006). Performance appraisal, performance management, and improving individual performance: A motivational framework. Management and Organization Review, 2(2), 253-277. https://doi.org/10.1111/j.1740-8784.2006.00038.x
DeNisi, A. S., & Murphy, K. R. (2017). Performance appraisal & performance management: 100 years of progress? Journal of Applied Psychology, 102(3), 421-433. https://doi.org/10.1037/apl0000149
Gupta, B., & Parmar, S. (2018). A review on the role of performance appraisal system in organizations. International Journal of Management Studies, 5(1), 25-36.
Enekwe, C. I., Eziedo, K. N., & Agu, C. I. (2019). Effect of performance appraisal on employee productivity in Nigerian banking sector. International Journal of Research in Management Fields, 3(6), 18. Retrieved from http://rspublication.com/IJRMF/IJRMF.html
Idemobi, E. J. (2010). Modern perspectives on motivation and job satisfaction: A study of federal parastatals in Nigeria. International Journal of Business and Management, 5(8), 45-51.
Jocelyn, M., Seruya, O., & Douglas, G. M. (2013). Effects of performance appraisal on employee productivity: A case study of Mumias Sugar Company Limited. Business International Journal of Innovative Research and Development, 2(9).
Katz, D. (2018). Employee attitude and its impact on productivity. Harvard Business Review, 94(3), 67-78.
Levy, P. E., & Williams, J. R. (2004). The social context of performance appraisal: A review and framework for the future. Journal of Management, 30(6), 881-905. https://doi.org/10.1016/j.jm.2004.06.004
Maund, L. (2001). Performance management: Appraisal, motivation, and development. London: Chartered Institute of Personnel and Development.
Moraa, J. S., & Datche, P. B. (2019). Impact of feedback receptivity on employee performance in State Corporations in Kenya: A case of Kenya Electricity Generating Company (KenGen). International Journal of Business and Management, 7(2), 77-87.
Muhammad, A., & Surayya, S. (2013). Impact of performance appraisal on employees' performance in oil & gas sector of Pakistan. Journal of Business and Management, 14(3), 10-15.
Mwema, F., Mutahi, P., & Obare, V. (2014). Performance appraisal: The case for improvement. Nairobi: Jomo Kenyatta Foundation.
Naveed, N. I., Zeeshan, A., Yumna, H., & Qurat-ul-ain, B. (2013). Impact of performance appraisal on employee’s performance involving the moderating role of motivation. Arabian Journal of Business and Management Review, 3(1), 37.
Odeleye, J. (2021). Effect of work-life balance on employees' commitment (A study of UBA PLC, Abeokuta branches, Ogun state). Academic Journal / Articles.
Oghenevwegba, E. O. (2022). Impact of performance appraisal system on employee performance in Nigeria Telecommunication Industry: A study of MTN Nigeria PLC in Asaba, Delta State. International Journal of Academic Management Science, 6(10), 88-101.
Sajuyigbe, A. S. (2017). Human resource management practices and employee performance in Nigerian Bottling Company (NBC) Limited, Lagos State. Journal of Business and Organizational Development, 9(1), 45-58.
Simotwo, I. K. (2018). Effects of performance appraisal system on employees' performance of National Police Service Kenya (Doctoral dissertation, KCA University).
Sheehan, R. (2017). Employee productivity: A comprehensive guide. New York: Routledge.
Solomon, S. Z., & Oravee, A. (2017). Performance appraisal and employee productivity in Plateau State Internal Revenue Service, Nigeria. Journal of Public Administration and Governance, 7(4), 2161-7104.
Thezasvini, S., Karthikeyan, C., & Manikandan, M. (2018). Understanding employee attitudes: A cognitive perspective. Journal of Organizational Behavior, 39(4), 421-438. https://doi.org/10.1002/job.2256
Toki, O. E., Padonu, S. N., & Tairu, A. O. (2023). The impact of performance appraisal and appropriate reward on employees' performance. Global Journal of Research in Business Management, 03(05), 2583-6218. Retrieved from https://gjrpublication.com/gjrbm/
Trsit, G. E. (2018). Effect of performance appraisal on employee performance. Addis Ababa University School of Commerce.