IMPACT OF COVID-19 ON ADOPTION AND UTILIZATION OF ELECTRONIC WALLETS AND ITS SUSCEPTIBILITY, PERCEIVED USEFULNESS

Abstract

The marketing environment and client behavior may both be altered by technology especially during the COVID-19 epidemic. The goal of this study is to see how people's intentions on electronic wallets (e-wallet) change during the COVID-19 epidemic. People's perceptions about the virus's susceptibility may cause them to avoid direct monetary transactions, because of the virus to spread. The study indicated that perceived usefulness, and the amount of confirmation of excellent technological experience impact the continuing intention to use the e wallet after collecting data from 154 e-wallet users in Indonesia and analyzing the data using SEM PLS. Four of the five hypothesis were accepted on this study. Perceived usefulness and confirmation increase continuance intention to use e-wallet technology in the future.